[Bad Driver]

Hi all,
I'm hoping somebody out there can help me with this problem please.

For the last few weeks I have been unable to download Windows Updates for my computer running XP Pro with SP2. I can go to the Updates page, it will then 'search' & list all the availble updates and I can click 'Express Install'... then it occaisionally freezes/hangs at this point and sometimes the next window - the one that shows the download progress - will appear and then it will freeze, but either way I never get anything downloaded The only action then is the good old 'CTRL-ALT-DEL' button sequence...

The only thing I have changed is one 'stick' of RAM memory as I managed to fry some and had to replace it. I'm running AVG Free Edition but I've had that for a while. I'm no computer whizz so now I'm at a loss.

Any help would be gratefully appreciated!

Cheers,
B.D.

[Martin Zugec]

Did you try to run some tests on your PC?

Try Windows Memory Diagnostic, even it is from Microsoft it is working quite well

[andrewpayne]

Try the following WindowsUpdate recovery procedure:
1. Empty Temporary Internet Files
2. Find C:\WINDOWS\system32\CatRoot and CatRoot2 folders and delete contents (this is the working folder for WindowsUpdate ActiveX interaction) do NOT delete the actual folders themselves

reboot PC and try WindowsUpdate again.