Jump to content

Help and Support didn't install


mars_army

Recommended Posts

I'm 100% sure that during my nLite cd creation process I didn't screw around with removing Windows Help and Support...however...when I click on the icon in my start menu it says it cannot find "helpctr.exe".

Apparently it didn't get installed with my nLite'd Windows.

How can I add Help and Support? Is it as easy as obtaining helpctr.exe and copying it to the right directory?

Link to comment
Share on other sites


Okay here's the deal.

it turns out i DO have all the help files on my system and in their correct places. but when i try to click on helpctr.exe myself, it says a system service is not running, and it says to start the service called "Help and Support."

what is this service they're talking about? is it permanently removed somehow? can i start it now or do i need to reinstall windows..again.

Edited by mars_army
Link to comment
Share on other sites

looking at it now

arr give me a sec to look at soemthing

have a look at control panel - amin tools - serives ion there if there is a help serivces

i cant really help you any more than that coz i got help / support removed on my pc

Edited by ZcWorld
Link to comment
Share on other sites

There is a Help and Support service indeed. It's possible you disabled it with nlite.

Btw a little story : on a non-nlited computer, I used to set this service start mode as Disabled. However, each time I (accidentaly) pressed F1 key it got set back to automatic. :wacko :

edit : /me is stupid : nlite modifications on services are listed in your lastsesson.ini! ><

And it seems this service start mode can not be modified by nlite.

Please open setuperr.log (use the "Run..." box, just type setuperr.log and press enter). Is it blank ?

Also, have a look at eventvwr (same as setuperr.log, use the run box); is there an event corresponding to your problem (date or meaning) ?

Edited by Camarade_Tux
Link to comment
Share on other sites

There is a Help and Support service indeed. It's possible you disabled it with nlite.

Btw a little story : on a non-nlited computer, I used to set this service start mode as Disabled. However, each time I (accidentaly) pressed F1 key it got set back to automatic. :wacko :

edit : /me is stupid : nlite modifications on services are listed in your lastsesson.ini! ><

And it seems this service start mode can not be modified by nlite.

Please open setuperr.log (use the "Run..." box, just type setuperr.log and press enter). Is it blank ?

Also, have a look at eventvwr (same as setuperr.log, use the run box); is there an event corresponding to your problem (date or meaning) ?

I could not find any Help related service under the Admin Tools/Services control panel. It appears to be missing?

Also, I attached my setuperr.log

There appears to be a few errors in there

setuperr.txt

Edited by mars_army
Link to comment
Share on other sites

  • 2 weeks later...

Re the missing help

I'm having the same problem

Using nLite remove help is in the remove components | operating system options

one tick removes the lot, saves 23Mb .... not such a good idea it turns out

The explain says removes help ... but still allows you to read help files ....

unfortunately it kills the help and support centre

I'm still testing ... so my virtual PC install is all I lost

I've started again ... created a new install ... and everything is OK

Not so easy if you've just built a new machine.

to restore ... you will have to get a copy of the PC health folder .... register the services .... blah blah

Personally I'd start again

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...