• Announcements

    • xper

      MSFN Sponsorship and AdBlockers!   07/10/2016

      Dear members, MSFN is made available via subscriptions, donations and advertising revenue. The use of ad-blocking software hurts the site. Please disable ad-blocking software or set an exception for MSFN. Alternatively, become a site sponsor and ads will be disabled automatically and by subscribing you get other sponsor benefits.
Sign in to follow this  
Followers 0
GSPack

Help and Support Issues

5 posts in this topic

When I click on the start menu in Win Xp Service Pack 2, Even after a complete reinstall of this off a brand new download CD a few days ago.../

When I click on/Start then the Topic "Help and Support" which is just below"Set Programs.." and Just above the "Search" menu I get a box up the says "Windows cannot open H&P because Service is not running. To fix this problem, start the service named "Help and Support"

Can anyone explain this? Is this a Dell thing or a Windows IE6 thing. I did find some files in a Search with this but no instructions that will allow me to install these files. I have been all in Windows Home searching for a solution to this to no avail. Other than that it might be free help and something about downloading a program called "Guide Help"...naturally I cant find the download for that... LOL :no:

So now I am :whistle: Dixie for all my frustrations........

Remember I am an old lady and if you give me instructions it must be in "OldLady" language....

Thanks a bunch for lending an ear.....

GSPack

0

Share this post


Link to post
Share on other sites

If you click Start > Run and type services.msc and click OK, can you see if the Help and Support service is listed as running?

0

Share this post


Link to post
Share on other sites

I used to have similars problems with pre sp1 XP. Unless I was connected to the internet Help feature simply would simply refuse to work. I never could fiund any solution to it. Come sp-1 the problem was resolved.

0

Share this post


Link to post
Share on other sites

Aparrently this is a service that may have been used by previous owner and no longer available. I found what you were talking about. I think it is either part of Dell when it was new or the internet AOL the owner was using...anyway it is not accessable anymore....:(

0

Share this post


Link to post
Share on other sites

Rightclick the help and support service and select Start.

0

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now
Sign in to follow this  
Followers 0

  • Recently Browsing   0 members

    No registered users viewing this page.