GSPack Posted July 1, 2006 Share Posted July 1, 2006 When I click on the start menu in Win Xp Service Pack 2, Even after a complete reinstall of this off a brand new download CD a few days ago.../When I click on/Start then the Topic "Help and Support" which is just below"Set Programs.." and Just above the "Search" menu I get a box up the says "Windows cannot open H&P because Service is not running. To fix this problem, start the service named "Help and Support"Can anyone explain this? Is this a Dell thing or a Windows IE6 thing. I did find some files in a Search with this but no instructions that will allow me to install these files. I have been all in Windows Home searching for a solution to this to no avail. Other than that it might be free help and something about downloading a program called "Guide Help"...naturally I cant find the download for that... LOL So now I am Dixie for all my frustrations........Remember I am an old lady and if you give me instructions it must be in "OldLady" language....Thanks a bunch for lending an ear.....GSPack Link to comment Share on other sites More sharing options...
cluberti Posted July 1, 2006 Share Posted July 1, 2006 If you click Start > Run and type services.msc and click OK, can you see if the Help and Support service is listed as running? Link to comment Share on other sites More sharing options...
pmshah Posted July 3, 2006 Share Posted July 3, 2006 I used to have similars problems with pre sp1 XP. Unless I was connected to the internet Help feature simply would simply refuse to work. I never could fiund any solution to it. Come sp-1 the problem was resolved. Link to comment Share on other sites More sharing options...
GSPack Posted July 3, 2006 Author Share Posted July 3, 2006 Aparrently this is a service that may have been used by previous owner and no longer available. I found what you were talking about. I think it is either part of Dell when it was new or the internet AOL the owner was using...anyway it is not accessable anymore.... Link to comment Share on other sites More sharing options...
LLXX Posted July 3, 2006 Share Posted July 3, 2006 Rightclick the help and support service and select Start. Link to comment Share on other sites More sharing options...
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