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[HELP] Cached mode help Rate Topic: -----

#1 User is offline   D8TA 

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Posted 17 July 2006 - 01:33 PM

I have several users who I deployed just Outlook 2003 sp1 too. I have since deployed Office 2003 sp2 which includes Outlook 2003 sp2, updating the Outlook 2003 sp1 users. We are running Windows XP sp2 and these are mainly notebook users, Dell GX610 or desktops GX280. This doesn't happen to everyone just a handful but here is what happens. After the update users are unable to send messages. The message just sits in the Outbox until you uncheck the cached mode then they can send and receive just fine. I have several other users who are not experiencing any problems. Has anyone seen anything like this, if so, any recommendations to prevent it from happening in the future?

Thanks!


#2 User is offline   D8TA 

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Posted 18 July 2006 - 08:52 AM

I had the users run the Detect & Repair option under the Help menu to correct this issue. It wasn't as wide-spread as others had thought and only affected 3 users.

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