[poppachocks]

I have been getting more complaints from users about certain older word documents (ones with our company logo in it) taking a long time to load. We had recently replaced one of our file servers. Apparently, these documents were based off of a letter.dot file that was on the old server. The same file is on the new server in the same path, but the server name is different. The documents in question are on the users local machine. If you open them with Wordpad, they open up right away. If they are saved in an RTF format, they can then be opened with Word with no issues.

I've tried copying the letter.dot file down to my local machine and adding it to my global templates, but that does not resolve the problem.

Any thoughts or suggestions are most welcome.

Update: I find that if I open one of the offending documents in Word, then attach the letter.dot and save it, that fixes that particular document. However, I would have to do that with literally hundreds of documents. Microsoft says I can create a VB script to loop through each folder and change the server name, OR rename the server. Renaming the server is not really an option, as all of the user folders are there as well as all of the network printers. Users have become accustomed to have a folder shortcut on their desktop as opposed to a mapped drive.

Guess I'm asking for a a miracle.

This post has been edited by poppachocks: 16 March 2007 - 06:31 AM