SarahC

Hello, I use the above laptop for home use only. It has plenty of space, doesn't need to be defragged and a virus scan came up clean. But its very slow to start up and to do anything really. I havent any unusual apps loaded on it. I have the usual Lime wire etc for music and some pictures. Ive deleted all the profiles except one to see if this would help speed it up. I've also installed recent updates from HP. Is there anything I can run on it or try to help improve it's efficiency. It's not a very old laptop and it's only used a couple of hours every week so i'm a bit disappointed with it. Any help greatly appreciated. Sarah

Hello, A user has a relatively new pc but for a couple of weeks now is getting the following two errors everytime she logs on - 1) Rundll32.exe...c:\windows\system32\tapi.info is not a valid windows image. When you click OK on this, the second one pops up... 2) Rundll...error loading tapi.info...%1 is not a valid Win32 application. I had a quick look for this tapi.info file but can't find it and the user hasnt made any changes which could affect the image unless it happened by accident but hardly as she doesn't have admin rights. They are not affecting the efficiency of the pc and don't re-appear once they are clicked off until the next logon. Any help would bve greatly appreciated! Many thanks, Sarah