unkown USB mass storage device .

**chuikingman** · April 30, 2011

Hi,

I use the new USB mass stroage devie .probably , it is use internal hd to build up .

I find the XP cannot know the hardware .

Lie the attach jpg file .

Pleae advice how I can fix it .The hd is ok and no problem.

**jaclaz** · April 30, 2011

That is an Unknown USB device (NOT necessarily a USB Mass Storage one!).

Describe the hardware you are using, expecially the motherboard and ALL USB devices you are using.

Try removing the "unknown device" from device manager and re-boot.

jaclaz

**chuikingman** · April 30, 2011

That is an Unknown USB device (NOT necessarily a USB Mass Storage one!).
Describe the hardware you are using, expecially the motherboard and ALL USB devices you are using.
Try removing the "unknown device" from device manager and re-boot.
jaclaz

They are IDe to USB device thaev make 3.5" internal HD to USB HD .

My nother board can suppoort and work for transend , imagion usb hd .

I also try remove the unknow device . but it appear again after I plug in and power .

Please advice hwat driver I miss ....

**jaclaz** · April 30, 2011

I am sorry, but I cannot understand most of what you write.

Remove (physically disconnect) ANY USB device you may have.

Remove the unknown device from device management.

Re-boot..

Run USBview, here:

http://www.ftdichip.com/Support/Utilities.htm

Connect the actual USB device that you think causes the problem (and NO OTHER USB device)

Run again USBview.

Post reporting differences found.

IF it is a USB to IDE converter, then IF it is working properly, then IF it has been assigned a "proper" USB Vid/Pid in factory, you should need NO drivers at all the "USB Mass Storage" are "generic" ones.

Try also running Chipgenius and report what device it finds:

http://reboot.pro/4661/

jaclaz

**chuikingman** · April 30, 2011

I am sorry, but I cannot understand most of what you write.
Remove (physically disconnect) ANY USB device you may have.
Remove the unknown device from device management.
Re-boot..
Run USBview, here:
http://www.ftdichip.com/Support/Utilities.htm
Connect the actual USB device that you think causes the problem (and NO OTHER USB device)
Run again USBview.
Post reporting differences found.
IF it is a USB to IDE converter, then IF it is working properly, then IF it has been assigned a "proper" USB Vid/Pid in factory, you should need NO drivers at all the "USB Mass Storage" are "generic" ones.
Try also running Chipgenius and report what device it finds:
http://reboot.pro/4661/
jaclaz
jaclaz

I use Usb view : the problem usdb hd (IDE to USB) show below


Device Descriptor:
bcdUSB:             0x0200
bDeviceClass:         0x00
bDeviceSubClass:      0x00
bDeviceProtocol:      0x00
bMaxPacketSize0:      0x40 (64)
idVendor:           0x05E3 (Genesys Logic, Inc.)
idProduct:          0x0718
bcdDevice:          0x0041
iManufacturer:        0x00
iProduct:             0x01
0x0409: "USB Storage"
iSerialNumber:        0x02
0x0409: "000000000033"
bNumConfigurations:   0x01

ConnectionStatus: DeviceConnected
Current Config Value: 0x01
Device Bus Speed:     High
Device Address:       0x02
Open Pipes:              2

Endpoint Descriptor:
bEndpointAddress:     0x81  IN
Transfer Type:        Bulk
wMaxPacketSize:     0x0200 (512)
bInterval:            0x00

Endpoint Descriptor:
bEndpointAddress:     0x02  OUT
Transfer Type:        Bulk
wMaxPacketSize:     0x0200 (512)
bInterval:            0x00

Configuration Descriptor:
wTotalLength:       0x0020
bNumInterfaces:       0x01
bConfigurationValue:  0x01
iConfiguration:       0x00
bmAttributes:         0xC0 (Bus Powered Self Powered )
MaxPower:             0x30 (96 Ma)

Interface Descriptor:
bInterfaceNumber:     0x00
bAlternateSetting:    0x00
bNumEndpoints:        0x02
bInterfaceClass:      0x08
bInterfaceSubClass:   0x06
bInterfaceProtocol:   0x50
iInterface:           0x00

Endpoint Descriptor:
bEndpointAddress:     0x81  IN
Transfer Type:        Bulk
wMaxPacketSize:     0x0200 (512)
bInterval:            0x00

Endpoint Descriptor:
bEndpointAddress:     0x02  OUT
Transfer Type:        Bulk
wMaxPacketSize:     0x0200 (512)
bInterval:            0x00

the working imanition usb external hd show below


Device Descriptor:
bcdUSB:             0x0200
bDeviceClass:         0x00
bDeviceSubClass:      0x00
bDeviceProtocol:      0x00
bMaxPacketSize0:      0x40 (64)
idVendor:           0x1BCF
idProduct:          0x0C31
bcdDevice:          0x010F
iManufacturer:        0x02
0x0409: "Sunplus Innovation Technology."
iProduct:             0x03
0x0409: "USB to Serial-ATA bridge"
iSerialNumber:        0x01
0x0409: "FDC0FD640000000FD0FFF1A60F3282"
bNumConfigurations:   0x01

ConnectionStatus: DeviceConnected
Current Config Value: 0x01
Device Bus Speed:     High
Device Address:       0x01
Open Pipes:              2

Endpoint Descriptor:
bEndpointAddress:     0x81  IN
Transfer Type:        Bulk
wMaxPacketSize:     0x0200 (512)
bInterval:            0x00

Endpoint Descriptor:
bEndpointAddress:     0x02  OUT
Transfer Type:        Bulk
wMaxPacketSize:     0x0200 (512)
bInterval:            0x00

Configuration Descriptor:
wTotalLength:       0x0020
bNumInterfaces:       0x01
bConfigurationValue:  0x01
iConfiguration:       0x04
0x0409: "Bulk Only Configuration"
bmAttributes:         0xC0 (Bus Powered Self Powered )
MaxPower:             0x01 (2 Ma)

Interface Descriptor:
bInterfaceNumber:     0x00
bAlternateSetting:    0x00
bNumEndpoints:        0x02
bInterfaceClass:      0x08
bInterfaceSubClass:   0x06
bInterfaceProtocol:   0x50
iInterface:           0x05
0x0409: "Bulk Only Interface"

Endpoint Descriptor:
bEndpointAddress:     0x81  IN
Transfer Type:        Bulk
wMaxPacketSize:     0x0200 (512)
bInterval:            0x00

Endpoint Descriptor:
bEndpointAddress:     0x02  OUT
Transfer Type:        Bulk
wMaxPacketSize:     0x0200 (512)
bInterval:            0x00

Show what is the problem .???

**jaclaz** · April 30, 2011

Show what is the problem .???

Maybe the "blank"

iManufacturer: 0x00

Try also running Chipgenius and report what device it finds:
http://reboot.pro/4661/

Maybe identifying the actual chip it is possible to find a "manufacturer tool" able to diagnose and hopefully fix the issue.

Have you already tried this adapter under another OS (like Linux) or on another physical machine? (just to make sure that the problem is actually in the device and not in your particular XP install)?

jaclaz

P.S.: It is probably a GL830 based interface:

http://www.genesyslogic.com.tw/manage/upfile/12254489521.pdf

but there are several other controllers by Genesys Logic

**Tripredacus** · May 2, 2011

What about the Hardware ID from the device properties?

**Jolli** · May 10, 2011

I was wrong, sorry

Edited May 10, 2011 by Jolli

**jaclaz** · May 10, 2011

Look in BIOS to your Parallelport device
...

To troubleshoot a problem with a USB Mass Storage controller?

jaclaz

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unkown USB mass storage device .

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